PRIVACY POLICY
Privacy Policy
Hayati Care is committed to protecting the privacy and personal information of our patients, families, partners and website visitors. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website or contact our team.
1. Information We Collect
We may collect personal information that you voluntarily provide when completing our contact form, requesting healthcare services or communicating with Hayati Care.
This information may include your name, email address, telephone number and any information you choose to include in your enquiry.
2. How We Use Your Information
We use your information solely to respond to enquiries, coordinate healthcare services, communicate with you regarding requested services and improve the quality of our website and patient support.
We do not sell, rent or trade your personal information to third parties.
3. Medical Information
If you provide medical information as part of an enquiry or service request, it will be treated with appropriate confidentiality and used only for the purpose of assessing, coordinating and delivering healthcare services.
Medical information is shared only with healthcare professionals and authorised partners directly involved in your care, where necessary and with appropriate safeguards.
4. Information Sharing
Where necessary to coordinate patient care, Hayati Care may share relevant information with hospitals, healthcare providers, insurance companies, embassies, medical transport providers and other authorised service partners.
We only share information that is necessary to deliver the requested services or where disclosure is required by law.
5. Website Analytics
Our website may collect anonymous technical information such as browser type, operating system, device information and pages visited. This information helps us improve website performance, security and user experience.
This data does not personally identify individual visitors.
6. Cookies
Hayati Care may use cookies and similar technologies to improve website functionality and understand how visitors use our website.
You may disable cookies through your browser settings, although some website features may not function as intended.
7. Data Security
Hayati Care implements appropriate administrative, technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction.
While no online system can guarantee absolute security, we continuously work to safeguard the information entrusted to us.
8. Your Rights
Subject to applicable laws, you may request access to the personal information we hold about you, request corrections, or ask us to delete your personal information where appropriate.
To exercise these rights, please contact us using the details below.
9. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.
contact@hayati-care.com
Hayati Care
No. 4, Street 86
Srah Chak Commune
Phnom Penh 120211
Cambodia
10. Policy Updates
Hayati Care may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or website functionality. The most recent version will always be published on this page.
11. Effective Date
Effective Date: August 2026